Critical incidents

In the event that a student is involved in a critical incident, Australian College of Technical Studies will follow the listed procedures on behalf of the student.

A critical incident is:

  • An incident or accident of emergency and highly serious nature
  • An incident that could include serious injury or death
  • A serious accident leading to a critically ill student
  • A serious incident that has led to a student being hospitalised, possibly in a coma or in a high dependency ward care
  • Students or staff lost or injured on an excursion
  • A missing student
  • Severe verbal or psychological aggression
  • Physical assault
  • Student or staff witnessing a serious accident or incident of violence
  • Natural disaster e.g. earthquake, flood, windstorm, hailstorm or extremes of temperature
  • Fire, bomb threat, explosion, gas or chemical hazard
  • Social issues e.g. drug use, sexual assault
  • Student infected with a serious illness like COVID-19

Procedures

If such an incident occurs for a student:

On site:

  • If the incident happens while you are on campus, the Academic Manager is called, and then the appropriate emergency services are called (ambulance etc.)
  • The Academic Manager will contact the stated emergency contact person as on your new student arrival form.

Off site:

  • If the critical incident occurs whilst you are outdoors or at home and which affects your training program, the Academic Manager once informed of the incident will:
  • ensure all relevant persons are informed of the incident and also;
  • make appropriate arrangements for deferral or discontinuation of the training program.

First Point of Contact

If a critical incident whilst you are on the campus, the first point of contact for a student will be a Student Support Officer on the number below. Should the Student Support Officer not be available at the time, then you should immediately contact one of the other support team members located at Reception.

Student Support Team: Ph: Will be provided.

Mr Zakir Hossain (for urgent matters)

Email: {info@actstudies.edu.au}

Phone: 1800 002 287